SaaS apps

AI-powered Data Loss Prevention (DLP) for Zendesk

Automatically detect and secure secrets, credentials, PII, PHI, and PCI data across all tickets, comments, and attachments in Zendesk, with intelligent remediation.

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The Data Loss Prevention Challenges in Zendesk

Zendesk manages critical customer interactions but creates unique security risks that traditional solutions fail to address.

Customer-submitted sensitive data

PII, PHI, PCI and credentials flow into tickets through multiple channels including email, web forms, chat, and API integrations with no pre-filtering or validation before agents can access it.

Intelligent, automated policy enforcement.

Sensitive information persists across open, pending, on-hold, and solved tickets with varying visibility to different agent groups, outsourced support teams, and third-party vendors.

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Cross-platform data synchronization

Customer data syncs automatically between Zendesk and dozens of connected applications, creating unmonitored exposure points with no centralized security controls.

Key Benefits

AI-powered

Pre-trained LLM and Computer Vision models detect sensitive content with 95% precision - across tickets, comments, and attachments - even identifying data within screenshots and conversation threads.

Complete Data Lineage

Track sensitive data movement from entry through export, capturing downloads, and record transfers with full context about users, timing, destination and all user actions in between.

Comprehensive coverage

Monitor all Zendesk support channels in one solution - email, web forms, chat, and API integrations. Scan both real-time tickets and years of historical support interactions across all agent groups.

Streamline Security Operations

Instantly redact sensitive text, delete attachments, mark attachments as private and more based on content classification. Consistently secure sensitive data handling across global support teams and outsourced operations.

Human Firewall

Coach support teams with immediate notifications when sensitive data is detected. Enable self-remediation options across various channels such as Slack, Email, Teams without disrupting customer interactions.

Case studies

Loved by innovative security teams

95%

precision

10x

lower TCO

80%

self-resolution

Testimonials

“Nightfall is reliable. When it says there’s a detection, we trust that detection. For people in my field, that’s a big factor. You don’t want to waste time chasing ghosts.”

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Victor Sogaolu

Staff Security Engineer @Snyk

Testimonials

“By preventing sensitive data from reaching our code repositories, we reduce the chances of data exposure. For us, DLP is the ability to reduce risk for the company and allows us to build customer trust.”

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Shaun DeWitt

Director of Security Operations @Klaviyo

Testimonials

“Nightfall protects us from outside threats and inside vulnerabilities. It has been fantastic in helping us identify programmatic and procedural issues on our teams so that we can remediate them, rather than simply mitigate them.”

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Robert Former

CISO @Acquia

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Nightfall AI DLP for Zendesk

See how Nightfall can secure your Zendesk environment and automatically remediate sensitive data exposure in minutes with no disruption to your support teams.