Nightfall DLP enables customer-centric data security for one of the largest movie-ticket retailers

Industry: Media and entertainment  

Segment: Enterprise      


Just when a company thinks they’ve seen it all in cybersecurity, new challenges in data protection keep security leaders on their toes. One of the largest movie-ticket retailers discovered a need to protect sensitive data that could be shared across their productivity tools. As their IT and compliance team dove deeper into preparing for tighter security and compliance controls, they found that data loss prevention (DLP) was necessary to secure their productivity tools like Slack, Jira, and Confluence and allow their large workforce to continue to collaborate safely across the organization’s cloud apps. Nightfall was the right fit for their DLP needs.      

Scaling up to meet the highest security & compliance standards 

To get ready for California Consumer Privacy Act (CCPA) compliance, the movie-ticket retailer initiated an inventory of data across all their internal systems and prioritized securing Slack and Atlassian apps.  

“We wanted to know if sensitive data existed in our productivity tools,” says their IT & Compliance Program Manager.    

The march toward comprehensive privacy and compliance policies has been long for the IT and compliance team. They saw how the organization could do better with data protection and become an industry leader in customer data privacy, and live up to the promise of safeguarding their customers and putting those needs first. They knew that security begins with trust.  

That meant that they needed a platform that could scan Slack, Jira, and Confluence for any data that could be exposed. The solution had to be fast to deploy and easy to use, given their limited resources. Likewise, the platform needed to scan an immense volume of messages & files transmitted across these systems in real-time, with high accuracy. Their IT & Compliance Program Manager found what they were looking for in Nightfall DLP.    

“We don’t have the resources to employ full time content monitoring in Slack. Having a tool like Nightfall that can work on our behalf is very helpful. It gives me a lot of confidence in our approach to CCPA compliance because Nightfall allows us to do very thorough audits of everything in Slack.”

Real-time monitoring produces real results

The movie-ticket retailer has to live up to high privacy and compliance standards, not only to meet CCPA requirements but also to establish their security posture as the best in their industry. Nightfall DLP for Slack helps their IT and compliance team achieve a deep level of detail in their data audit process, allowing them to find where sensitive data is stored and shared in Slack in real time — before any improper exposure can occur.  

“We find the real-time DLP very helpful,” their IT & Compliance Program Manager says. “The practical results that come from Nightfall make me feel confident in the solutions we’ve built to protect our customer data.”   

Via machine learning, Nightfall’s alerts are high accuracy and context-aware, meaning fewer false positives and more actionable results. The platform scans 100+ file types and works well on unstructured data that is commonly transmitted in collaborative tools, like images, screenshots, spreadsheets, and documents – so nothing gets missed.  

Nightfall covers the retailer’s data protection needs with DLP, which frees up their team’s bandwidth to take on higher value projects to reach the organization’s goals of becoming elite at customer data security.  

“The peace of mind with Nightfall has been invaluable,” the program manager adds. “I can step away from the day-to-day monitoring.”    

“Nightfall’s automated features in Slack like notifying, quarantining, or deleting sensitive information and documents gives me the chance to focus on other strategic initiatives to improve our data privacy program. Nightfall DLP for Slack also does a great job of educating our colleagues on what’s okay and not okay to share in Slack.”

Relying on Nightfall for better security outcomes

Nightfall made a major impact on how the movie-ticket retailer has leveled up their compliance and security with Slack, Jira, and Confluence. Working with a solution they can trust to boost how they safeguard customer data has opened the door to implementing Nightfall’s other integrations for cloud SaaS apps.   

“I’m really impressed with some of the additional functionality that’s coming out from Nightfall,” the program manager says. “And the customer service from Nightfall has been great.” Nightfall’s most recent feature release, the policy engine, allows for more granular control over when and how sensitive data is detected.  

We’re happy to help the retailer shore up their compliance and security standards, and we look forward to assisting more major retailers innovate with our cloud-native DLP integrations.  

“When I started here, we were facing some challenging compliance issues. Now that we have protections in place with Nightfall, we can move from having to be reactive into a proactive stance. As we further protect our customer’s information, we prove to our customers that we value and respect their trust in us.”

About Nightfall

Nightfall is the industry’s first cloud-native DLP platform that discovers, classifies, and protects data via machine learning. Nightfall is designed to work with popular SaaS applications like SlackGoogle Drive, & GitHub as well as IaaS platforms like AWS. If you’re interested in learning more about Nightfall DLP for SaaS apps like Slack and the Atlassian suite, you can view our Guides to DLP on Slack and Atlassian, or schedule a brief demo with our team below.

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